Who can access the ALERT Members Only section?
Law enforcement and related personnel across Alberta can register to access the Members Only section of the ALERT website.

When I log in, the website still looks the same. Is it not working?
Once logged in, the website’s appearance does not change significantly. What you will notice though is a change in the menus – when you’re logged in, several menus will have additional areas to which you can now navigate.

I am having problems with the distorted CAPTCHA image. What can I do?
The secure section of the ALERT website employs a security feature called CAPTCHA. After entering a username and password, the user is asked to type letters and / or numbers from a distorted image on the screen. If you enter this image incorrectly, you will be asked to go back and try entering it again.

If you are having problems reading the CAPTCHA, you can click on the symbol  to try a different one. You may also click on the help button beside the phrase for further instructions and assistance. Sometimes it is helpful to clear your browser history before making another attempt.

What should I do if I forgot my username?
If you forgot your username, please follow the Forgot Username? link to reset it.

What should I do if I forgot my password?
If you forgot your password, please follow the Forgot Password? link to reset it. Passwords are chosen by the user and must remain confidential. As such, ALERT cannot issue new passwords.

I’m registered but am still having problems accessing the Members Only section. What can I do?
Here are some helpful hints and common solutions for users experiencing difficulty logging into the site.

Browser Issues

• Clear your browser cache
• Close your web / Internet browser and re-open
• Visit the ALERT homepage and click the Member Access/Registration on the main menu

Dormant Accounts
ALERT website members who have not accessed the site in over one year are removed from the system and will need to register again. You may do so by visiting the Member Access link and registering as a new member.

Password Expiration
For security reasons, ALERT website members must change their password every six months. You may have recently received an email reminding you to change your password – if you did not change it within a certain timeframe, your account was deactivated. Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to reactivate your account.

Still having trouble? Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it